Delivery & Shipping Policy
- All the deliveries are only within Malaysia. Street names and postcode must be correct and accurate.
- If the packaging seal is opened or damaged, DO NOT, accept the parcel.
- If you`re not at home to receive your purchased order, Please contact the courier or inform within a stipulated timeframe for the next deliveries or pickup.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- A standard shipping and we provide free shipping for every transaction for local delivery.*(the fee is subject to change by management without prior notice).
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
Make Changes to Order
- Please be informed that we unable to change your order details once confirmed. However, you may cancel the order within 30 minutes after checkout. Please do contact our customer service at 603-76114840
Delivery Lead Time
- Order confirmation and closing time is before 12pm from Monday to Friday (except Public Holiday and considered the next business working day where applicable).
- Aside from public holidays, orders placed on Friday after 12.00pm and over the weekend will be process on the following working days.
- Delivery lead time for order to arrive (after processing and packing) is as follows:-
- Peninsular Malaysia : 2 – 5 working days.*
- Sabah Sarawak: 5 – 8 working days.*
*subject to courier service`s changes.
Sales & Promotions Periods
- During peak sale/ promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes.
- Peninsular Malaysia : 3-5 working days for your order to arrive.
- Sabah / Sarawak : Additional 3-7 working days for your order to arrive.
It`s advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.
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Pico Global Marketing Sdn Bhd (Registered Business with SSM: 1222570-X)
C-3-5, Blok C, Pacific Place @ Ara Damansara, Jalan PJU 1A/4A, Ara Damansara,
47301 Petaling Jaya, Selangor Darul Ehsan.
Tel: +603-76114840 | Email: firstname.lastname@example.org